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The Evolution of Echelon

Brent Rose headshot

Author: Brent Rose

CEO

EPSG now stands for Echelon Payment Solutions Group—but you can call us Echelon More than just a name change, Echelon represents the evolution of our company and our continued dedication to our sales and merchant partners. Since 2006, we’ve witnessed significant changes in the payments industry. When our founders, Richard Ross and Brett Sturm, started this company, they had a clear vision: to build a company that put its sales partners first, prioritizing unparalleled service and support and operating with integrity above all else. By putting people before profits, they revolutionized the way business was done. This simple yet transformative approach allowed us to build a company founded on trust, not empty promises.

A Legacy Built on Trust

By putting our partners first, we eliminated unethical practices, like lost commissions and unfair rate hikes, that continue to plague the industry. Trust became a two-way street—sales and merchant partners turned to us for our dependable service and commitment. As we grew, without any private equity or venture capital backing, our residual payments were always made on time, building a legacy of reliability and integrity. The name Echelon was chosen to reflect our unwavering commitment to excellence, stability, and leadership in the payments industry. More than just a rank or category, Echelon embodies the hard work, dedication, and pursuit of excellence that defines our team. It’s about setting a new standard of security, support, and innovation that both sales and merchant partners deserve. Echelon represents true leadership—building long-term value, driving the future of payments, and standing as the benchmark others aspire to reach.

From Services to Real Solutions

We’re at a critical juncture in our industry. New forms of technology, such as AI, are helping companies reinvent their operations. But at Echelon, it’s about more than just streamlining processes—it’s about creating innovative solutions and delivering exceptional customer support. Unlike many other processors, we prioritize the growth of our sales partners’ portfolios over company profits, because their success directly drives ours. Our regional leaders work closely with sales partners, guiding them toward their financial goals and helping them build lasting value. We safeguard their investments with lifetime residuals and the most secure contracts in the industry. To ensure our sales partners provide the best value to their merchants, we offer the tools and support they need: mentorship, comprehensive training, a 24/7 customer service center, and robust security measures.

Looking Ahead

We’re excited for our future. We’re eager to continue working closely with small and medium-sized businesses. Each merchant has individual needs, ranging from sales to servicing, so we tailor solutions that meet everyone’s specific requirements.  At Echelon, we don’t just embrace change—we lead it. Learn more about the evolution of Echelon here.